Refund, Return, and Cancellation Policy

Effective Date: March 26, 2026

At Cre8Merch, we specialize in creating custom, personalized, branded, and made-to-order products that are uniquely yours. Because each item is crafted specifically for you, our refund, return, and cancellation policies work a bit differently than those at regular retail stores - and we want to be completely transparent about that.

This Refund, Return, and Cancellation Policy applies to all products and services we offer at Cre8Merch and should be read together with our Terms of Sale and Service. When you place an order, approve a quote, give artwork approval, make a payment, or move forward with a project, you're letting us know you understand and agree to this policy.

1. Custom Orders Are Made Just for You

All custom, personalized, branded, and made-to-order products are final sale.

Once an order involves customization, branding, design work, production setup, sourcing, supplier commitments, or manufacturing preparation, that order isn't eligible for refunds, returns, or exchanges except where required by law or where we at Cre8Merch expressly agree otherwise in writing.

Because each custom order is created specifically for you, we can't accept returns or exchanges based on general dissatisfaction, preference changes, or shifts in your business or personal circumstances after the order has been approved.

2. Change of Mind Policy

We understand that sometimes plans change, but we're not able to offer refunds, returns, exchanges, or credits for change of mind.

This includes situations where you no longer want the order, no longer need the products, have changed plans, ordered the wrong quantity, selected the wrong item, or later decide you'd prefer a different design, colour, style, size, material, or production method.

Once a custom order is approved and moving forward, we ask that you take responsibility for that purchasing decision.

3. Approved Work Is Your Go-Ahead

We're not responsible for issues that were approved by you before production began.

No refund, return, exchange, remake, or credit will be provided for issues arising from approved proofs, mockups, artwork files, spelling, grammar, contact information, dates, layout, colour choices, sizing, placement, orientation, quantities, or any other detail that was visible in or reasonably identifiable from an approved proof or approval file.

We ask that you carefully review all approval materials before giving us the green light to start production.

4. Understanding Production Variations

Because custom merchandise is created through real-world manufacturing, printing, embroidery, packaging, and sourcing processes, some natural variation is part of the final product's character.

We don't provide refunds, returns, exchanges, or credits for ordinary or minor variations, including differences in colour tone, material feel, texture, print placement, embroidery appearance, sizing tolerance, garment shade, finish, packaging appearance, or other normal production outcomes.

Please understand that differences between digital mockups, computer screens, photographs, samples, previous runs, and final manufactured goods don't automatically mean there's an error or defect.

5. Delays Beyond Our Control

We're not able to provide refunds, compensation, credits, or cancellation rights for delays caused by circumstances outside our reasonable control.

This includes things like supplier delays, shipping carrier delays, customs delays, stock shortages, material shortages, weather events, labour disruptions, technical issues, approval delays caused by you, and other third-party or force majeure events.

Production and delivery timelines are estimates unless we've expressly guaranteed them in writing.

6. Our Cancellation Approach

We consider cancellation requests individually, but cancellations aren't automatic and may not be possible once work has progressed.

If you request cancellation before production begins, we at Cre8Merch may decide whether cancellation will be accepted. Where we do accept cancellation, you remain responsible for all work performed and all costs incurred or committed up to the time of cancellation.

These costs might include design time, sourcing time, mockup preparation, sample costs, setup costs, supplier charges, purchased materials, administrative time, production preparation costs, and any non-recoverable third-party expenses.

Once production has begun, cancellation is generally not possible.

7. Understanding Deposits

Deposits are generally non-refundable once work has started or costs have been incurred or committed.

A deposit confirms your intention to proceed and allows us to begin allocating time, resources, supplier coordination, design effort, and production planning to your project.

Even if an order is later cancelled, we may need to keep the deposit in whole or in part to account for work completed, supplier commitments, setup charges, and other project-related costs already incurred.

8. Please Inspect Your Order

We ask that you inspect all goods as soon as they arrive or when you pick them up.

Any issues with shortages, visible damage, suspected defects, or material non-conformity should be reported to us in writing within 5 business days of delivery or pickup.

Please include photos and a clear description of the issue when you contact us - this helps us review your concern more effectively.

If we don't hear from you within that period, the order will be considered accepted to the fullest extent permitted by law.

9. Material Defects and How We Help

When you submit a timely written claim, we'll review the issue to determine whether it involves a material defect or material non-conformity directly attributable to us.

If we determine, acting reasonably, that such a material issue exists, our sole and exclusive obligation, and your sole and exclusive remedy, will be limited to one of the following solutions that we choose:

• repair of the affected goods
• replacement of the affected goods
• store credit
• partial credit
• partial refund

Any remedy we provide will be limited strictly to the affected portion of your order only.

Please understand that we're not obligated to provide a full refund, full remake, compensation for delays, compensation for missed events, compensation for lost profits, or compensation for any indirect or consequential loss.

10. Non-Custom Items

If we offer any non-custom, non-personalized goods, any return or exchange rights for those items will only apply where we've expressly stated them in writing for that specific transaction.

Unless we've said otherwise in writing, non-custom items are also considered final once they've been used, worn, washed, opened, altered, damaged, or are no longer in original saleable condition.

11. Understanding Chargebacks

We ask that you don't initiate chargebacks, payment reversals, or similar payment disputes except where legally justified and made in good faith.

If a chargeback or payment dispute is initiated for a custom order, we reserve the right to contest it using approved proofs, invoices, communications, delivery records, and the terms of this policy.

12. How We Interpret This Policy

This policy is meant to work together with our Terms of Sale and Service and any quote, invoice, proof approval, proposal, or written order confirmation we provide.

If there's ever a conflict between this policy and a separate written agreement we've issued for a specific project, the specific written agreement will govern to the extent of the conflict.

13. Following Applicable Law

Nothing in this Refund, Return, and Cancellation Policy excludes, limits, or overrides any right or remedy that can't lawfully be excluded under applicable law.

If any part of this policy is found to be invalid or unenforceable, the rest of the policy will continue in full force and effect to the maximum extent permitted by law.

14. We're Here to Help

If you have questions about this Refund, Return, and Cancellation Policy, please reach out to us: